SolarWinds Worldwide LLC has unveiled Avior, a standalone agentic AI system designed to handle first-line work for enterprise IT teams.
The company says unpredictable results make AI agents risky in production systems, where uptime and security matter. SolarWinds says many IT organizations already bear that cost through outages and audit exposure.
Chief Technology Officer Krishna Sai said Avior grounds “probabilistic models in deterministic execution.” AI models decide what needs doing, while a fixed framework of predefined goals and approval controls governs how the work gets done. Every workflow can be audited. Sai said the goals draw on 25 years of SolarWinds experience with how IT environments behave.
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SolarWinds’ existing AI assistants work within individual products. They include an AI Agent that entered tech preview for SolarWinds Observability SaaS in October 2025. The company describes those assistants as “bounded by human attention and prompting.”
Avior runs as its own application on the SolarWinds Platform. It connects to third-party systems through the Model Context Protocol and can work across self-hosted and cloud environments without a data migration.
At launch, Avior can combine related alerts into one incident. It can also identify configuration changes made outside normal channels and restore the last-known-good configuration on the devices that matter most. Another task is retiring stale records for devices no longer on the network that still generate alerts.
Risk controls govern Avior’s actions
Avior’s autonomy is tiered by risk. Actions SolarWinds classifies as potentially dangerous require explicit human approval. Each action uses the permissions of the person who started it and is logged. The system also supports rollback.
SolarWinds says only data relevant to a request is sent. Customer data is masked and is never used to train the underlying models.
Interim Chief Executive Cullen Childress, who is also chief product officer, said “reaction time alone is no longer enough” as IT environments grow more complex. He took the interim role when Sudhakar Ramakrishna’s tenure ended Sept. 30.
Avior is available through a guided onboarding program. SolarWinds did not disclose pricing. The company said more capabilities are on the way.
